Shipping policy

Shipping Policy

Last updated: August 22, 2026

Thank you for shopping at Pekok Glow. This Shipping Policy explains our shipping coverage, processing schedule, delivery services and rates, tracking procedures, and how shipment-related issues are handled.

1. Shipping Destinations

We currently ship to eligible addresses within the United States only. International shipping is not available at this time.

Some destinations, including P.O. boxes, APO/FPO/DPO addresses, U.S. territories, or areas affected by carrier restrictions, may not qualify for every shipping service. Available options will be displayed at checkout.

2. Order Processing

Orders are normally processed within 1–2 business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Processing may take longer during promotions, holidays, unusually high order volumes, payment reviews, address verification, or when additional customer information is required.

Processing time refers to the period used to prepare an order and transfer it to the shipping carrier. It does not include carrier transit time.

3. Shipping Options and Rates

Pekok Glow offers the following delivery options for eligible U.S. orders:

Standard Delivery: 3–5 business days — $8.00 USD
Expedited Shipping: 2–3 business days — $15.00 USD

Available shipping methods and charges are shown before payment is completed. The carrier may vary according to destination and service availability.

Expedited shipping reduces the estimated carrier transit period but does not shorten the standard 1–2-business-day processing time.

4. Estimated Total Delivery Time

Estimated total delivery time includes processing and carrier transit:

Standard Delivery: approximately 4–7 business days
Expedited Shipping: approximately 3–5 business days

These timeframes are estimates and are not guaranteed arrival dates unless a specific guarantee is expressly displayed at checkout.

Severe weather, holidays, carrier disruptions, emergencies, address problems, or other circumstances outside our reasonable control may affect delivery.

5. Order Confirmation and Tracking

An order confirmation will be sent to the email address provided at checkout after the order is successfully submitted.

A shipping confirmation containing tracking information will be sent when shipment details become available. Tracking may initially display “label created” or “pre-shipment” and can take up to 48 hours to show carrier activity.

Items from the same order may occasionally ship separately. If Pekok Glow divides an order into multiple packages, customers will not be charged additional shipping beyond the amount paid at checkout.

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including apartment, suite, unit, or building information when applicable.

Please contact us immediately if an address correction is required. We will make reasonable efforts to update the information before shipment, but changes cannot be guaranteed once processing begins.

After a package has been transferred to the carrier, we may be unable to redirect it or change its delivery address.

7. Order Changes and Cancellations

Requests to modify or cancel an order should be submitted as soon as possible.

We cannot guarantee changes or cancellations after processing begins or the order ships. If an order is successfully canceled before shipment, the applicable refund will be issued to the original payment method.

8. Unexpected Fulfillment Delays

If we cannot ship an order within the stated processing period, we will notify the customer and provide a revised estimated shipping date.

The customer may choose to:

Accept the revised shipping date; or
Cancel the affected order and receive a full refund to the original payment method.

If required consent to the delay cannot be obtained, we may cancel the affected order and promptly issue a full refund. Refunds for unshipped orders will not be limited to store credit.

9. Delayed or Lost Packages

If tracking has not updated for an extended period or a package has not arrived within the estimated delivery window, please contact us with your order number.

We will review the tracking history and, when appropriate, contact the carrier or initiate a missing-package inquiry. We will provide updates and offer a replacement, refund, or other appropriate remedy based on the circumstances and applicable law.

Customers will not be required to resolve a carrier claim without assistance from Pekok Glow.

10. Packages Marked as Delivered

If tracking shows that a package was delivered but it cannot be located, please:

Verify the shipping address listed on the order.
Check the mailbox, porch, entrances, reception area, and other secure locations.
Ask household members, neighbors, or building management.
Contact the carrier for available delivery information.

If the package remains missing, contact us promptly so we can review the shipment and assist with the next steps.

11. Damaged, Incorrect, or Incomplete Shipments

If your order arrives damaged, contains an incorrect product, or is missing an item, please contact us promptly and provide:

Your order number.
A description of the issue.
Clear photographs of the product, shipping box, packaging materials, and shipping label.

Please retain the affected product and all original packaging while the matter is reviewed. We will evaluate the information and provide an appropriate replacement, refund, or other resolution when applicable.

12. Returned or Undeliverable Packages

A package may be returned because of an incomplete or incorrect address, refused delivery, carrier restrictions, or unsuccessful delivery attempts.

We will contact the customer regarding available reshipment or refund options. Additional shipping charges may apply when reshipment is requested after a return caused by inaccurate customer-provided information.

No additional shipping charge will apply when the package was returned because of an error by Pekok Glow.

13. Returns and Refunds

Product returns, exchanges, and refunds are also governed by our separate Return and Refund Policy. If a shipping-related provision conflicts with applicable consumer-protection law, applicable law will control.

14. Contact Information

For shipping questions or assistance with an existing order, please contact us:

Trade name: Pekok Glow
Email: support@pekobeauty.store
Address: 20108 Cherry Hill Dr, Hagerstown, MD 21742, United States
Phone: +1 (678) 447-5696